Öz
Amaç: Bu araştırmada sağlık çalışanlarında değişim yorgunluğu, teknostres ve örgütsel bağlılık ilişkisinin incelenmesi amaçlanmıştır.
Gereç ve Yöntemler: Araştırmada nicel araştırma yöntemi kullanılmış, veriler anket tekniğiyle elde edilmiştir. Çalışmada kolayda örneklem yöntemi kullanılmıştır. Araştırmanın örneklemini Erzurum’da faaliyet gösteren bir kamu hastanesindeki 400 sağlık çalışanları oluşturmaktadır.
Bulgular: Araştırma elde edilen bulgular doğrultusunda sağlık çalışanlarının hastanedeki pozisyonuna göre teknostres ölçek puanında anlamlı bir fark bulunmuştur (p=0,002). Bu sonuca göre hemşire ve ebelerin teknostres düzeyi idari personel ve diğer sağlık çalışanlarına göre daha yüksek bulunmuştur. Kurumda çalışma yılı ile değişim yorgunluğu ölçek puanında anlamlı bir fark bulunmuştur (p=0,006). Bu bulguya göre 1-5 yıl arasında çalışanların 11 yıl ve üzeri çalışanlara göre değişim yorgunluğu daha yüksek tespit edilmiştir. Değişim yorgunluğu ölçeği ile teknostres ölçeği arasında pozitif yönlü zayıf bir ilişki bulunmuştur (r=0,257, p<0,001). Değişim yorgunluğu ölçeği ile örgütsel bağlılık ölçeği arasında pozitif yönlü zayıf bir ilişki tespit edilmiştir (r=0,404, p<0,001).
Sonuç: Araştırma sonuçlarına göre bireylerde örgüte zoraki bağlılık arttıkça teknostres de artmaktadır. Çalışanlarda bilgi ve iletişim teknolojilerini kullanmaya bağlı olarak hızlı ve uzun süreli çalışma, sürekli ulaşılabilir olma durumu, teknolojik araçlara sürekli uyum sağlamaya çalışma durumu arttıkça değişim yorgunluğu da artmaktadır. Değişim yorgunluğu yaşayan çalışanlar, yeni teknolojilere uyum sağlama yeteneklerini kaybedebilmekte bu durum da teknostresin artmasına neden olabilmektedir. Değişim süreçleri, daha fazla katılım, özerklik veya kariyer gelişimi gibi unsurlarla desteklendiğinde, çalışanlar değişimi daha olumlu bir şekilde deneyimlemiş olur. Bu durum da çalışanların örgütsel bağlılık düzeyini artırabilir.
Anahtar Kelimeler
Teknostres Değişim Yorgunluğu Örgütsel Bağlılık Sağlık Çalışanı
Kaynakça
- Kumar R, Lal R, Bansal Y, Sharma, SK. Technostress in relation to job satisfaction and organisational commitment among IT professionals. International Journal of Scientific and Research Publications. 2013; 3(12): 1-3.
- Brod C. Technostress: The human cost of the computer revolution. Basic books; 1984.
- Weil MM, Rosen L. D. Technostress: Coping with technology@ work@ home@ play (Vol. 13, p. 240). New York: J. Wiley;1997.
- Wulansari NA, Ranihusna D, Witiastuti RS. Reduction effect of technostress with role of perceived organizational support. IJABER. 2015; 13(7): 5159-71.
- Ragu-Nathan TS, Tarafdar M, Ragu-Nathan BS, Tu Q. The consequences of technostress for end users in organizations: Conceptual development and empirical validation. Information Systems Research. 2008; 19(4): 417-33.
- Laspinas ML. Technostress: trends and challenges in the 21st century knowledge management. European Scientific Journal. 2015; 11(2).
- Salazar-Concha C, Ficapal-Cusí P, Boada-Grau J, Camacho LJ. Analyzing the evolution of technostress: A science mapping approach. Heliyon. 2021; 7(4): e06726.
- Tarafdar M, Tu Q, Ragu-Nathan BS, Ragu-Nathan TS. The impact of technostress on role stress and productivity. Journal. 2007; 24(1): 301-28.
- Abdelwahid AEE, Ata AA. Change fatigue, resilience and organizational commitment of nurses: the mediating effect of leader embowering behavior. Egyptian Journal of Nursing and Health Sciences. 2022; 3(1): 64-87.
- Mohammadian M, Amirkabiri A. A Study of the relation between empowerment, job satisfation, job stress and organizational commitment: A case study of the central office of petro pars company. Indian J. Sci. Res. 2014; 7(1): 855-69.
- Rohail R, Zaman F, Ali M, Waqas M, Mukhtar M, Parveen K. Effects of work environment and engagement on nurses organizational commitment in public hospitals lahore, Pakistan. Saudi Journal of Medical and Pharmaceutical Sciences. Saudi J. Med. Pharm. Sci. 2017; 3(7A): 748-53.
- Ahmad UNU, Amin SM, Ismail WKW. Moderating effect of technostress inhibitors on the relationship between technostress creators and organisational commitment. Sains Humanika. 2014; 67(1): 51–62.
- Dordevic B. Employee commitment in times of radical organizational changes. Economics and Organization. 2004; 2 (2): 111-7.
- McMillan K, Perron A. Nurses amidst change: The concept of change fatigue offers an alternative perspective on organizational change. Policy, Politics, & Nursing Practice. 2013; 14(1): 26-32.
- Ead H. Change fatigue in health care professionals-an issue of workload or human factors engineering. Journal of Perianesthesia Nursing. 2015; 30(6): 504-15.
- Selvi Sarıgül S. Değişim yorgunluğu ile algılanan örgüt kültürü, tükenmişlik, işten ayrılma niyeti ve örgütsel bağlılık arasındaki ilişkilerin incelenmesi: sağlık sektöründe bir uygulama, [Doktora Tezi]. Ankara: Hacettepe Üniversitesi; 2022
- Bernerth JB, Walker HJ, Harris SG. Change fatigue: Development and initial validation of a new measure. Work and Stress. 2011; 25(4): 321-37.
- Ilgaz G, Özgür H, Çuhadar C. The adaption of teknostress scale into Turkish. Abstracts of the 11 th International Balkan Education and Science Congress. Porec, Croatia. 2016.
- Ekingen E. Yıldız A. Değişim yorgunluğu ölçeği Türkçe versiyonunun geçerlilik ve güvenirlik çalışması: Sağlık çalışanları örneği. Osmangazi Tıp dergisi. 2021; 43(6): 572-81.
- Penley LE ve Gould S. Etzioni’s model of organizational involvement: a perspective for understanding commitment to organizations. Journal of Organizational Behavior, 1988; 9: 43-59.
- Ergün H, Çelik K. Örgütsel bağlılık ölçeği Türkçe uyarlaması. Pamukkale Üniversitesi Sosyal Bilimler Enstitüsü Derg. 2019; 34: 113-21.
- Robbins, S. P. and Judge, T. A. Organizational behavior. Upper saddle river, New Jersey: Pearson Education Inc. 2007.
- McVicar A. Workplace stress in nursing: A literature review. Journal of Advanced Nursing. 2003; 44(6): 633-42. 24. Ahmad UNU. Amin SM, Ismail WKW. Technostress and organisational commitment: A proposed framework. Malaysia Management Review. 2010; 45(1): 35-50.
- Ragu-Nathan TS, Tarafdar M, Ragu-Nathan BS, Tu Q. The consequences of technostress for end users in organizations: Conceptual development and empirical validation. Information Systems Research. 2008; 19(4): 417-33.
- Umar A, Sale I, Yahaya Y. Assessing the relationship between organizational commitment, stressors and technological stress in organizations. IOSR Journal of Humanities and Social Science. 2013; 17(4): 68-74.
- Califf CB, Sarker S, Sarker,S. The bright and dark sides of technostress: A mixed-methods study involving healthcare. MIS Quarterly. 2020; 44(2): 809-56.
- Schneider B, Gunnarson S. Organizational climate and culture: the psychology of the workplace. In Applying Psychology in Business (Jones J.W., Steffy B.D. & Bray D.W. eds). New York: Lexington Books. 1991.
- Lyle J. The reality of reform: teachers reflecting on curriculum reform in western Australia. [Yayımlanmamış Yüksek Lisans Tezi]. Avustralya: Edith Cowan University, 2013.
- Baumann A, Giovannetti P, O’Brien-Pallas L, Mallette C, Deber R, Blythe J, et al. Healthcare restructuring: the impact of job change. CJNL. 2001; 14(1): 14-20.
- Kapping M. Change fatigue, job satisfaction and organizational commitment among nurses. [PhD Thesis]. ABD: Walden University. 2021.
- Perel C. Examining the relationship between organizational culture and change fatigue. [Master Thesis]. ABD: Middle Tennessee State University. 2015.
- Crom S, Bertels T. Change leadership: the virtues of deviance. Leadership & Organization Development Journal. 1999; 20(3): 162-8.
Öz
Aim: This study aims to examine the relationship between change fatigue, technostress, and organizational commitment among healthcare workers.
Material and Methods: A quantitative approach was employed in the research, and data was collected through survey methodology. The study population consisted of 400 healthcare workers in a public hospital in Erzurum. The collected data was analyzed using the SPSS 22.0 software package. Firstly, it was determined that the data conformed to a normal distribution. Accordingly, independent samples t-test, one-way analysis of variance (ANOVA) for independent groups, and correlation analyses were conducted on the data.
Results: The research revealed a positive relationship between the sub-dimensions of technostress (overload, invasion, complexity, insecurity, and uncertainty) and organizational commitment, as well as between the sub-dimension of organizational commitment (affective commitment) and technostress. Positive correlations were also found between technostress and its sub-dimensions (overload, invasion, complexity, insecurity, uncertainty) and change fatigue. Additionally, positive relationships were observed between organizational commitment and its sub-dimensions (normative commitment, calculative commitment, moral commitment) and change fatigue.
Conclusion: According to the results of the research, as the forced commitment to the organization increases, technostress also increases. Change fatigue increases as employees work fast and for a long time due to using information and communication technologies, being constantly accessible, and constantly trying to adapt to technological tools. Employees experiencing change fatigue may lose their ability to adapt to new technologies, which can lead to increased technostress.
Employees experience change more positively when change processes are supported by factors such as greater participation, autonomy or career advancement. This situation can increase the level of organizational commitment of employees.
Anahtar Kelimeler
Technostress Change Fatigue Organizational Commitment Health Employee
Kaynakça
- Kumar R, Lal R, Bansal Y, Sharma, SK. Technostress in relation to job satisfaction and organisational commitment among IT professionals. International Journal of Scientific and Research Publications. 2013; 3(12): 1-3.
- Brod C. Technostress: The human cost of the computer revolution. Basic books; 1984.
- Weil MM, Rosen L. D. Technostress: Coping with technology@ work@ home@ play (Vol. 13, p. 240). New York: J. Wiley;1997.
- Wulansari NA, Ranihusna D, Witiastuti RS. Reduction effect of technostress with role of perceived organizational support. IJABER. 2015; 13(7): 5159-71.
- Ragu-Nathan TS, Tarafdar M, Ragu-Nathan BS, Tu Q. The consequences of technostress for end users in organizations: Conceptual development and empirical validation. Information Systems Research. 2008; 19(4): 417-33.
- Laspinas ML. Technostress: trends and challenges in the 21st century knowledge management. European Scientific Journal. 2015; 11(2).
- Salazar-Concha C, Ficapal-Cusí P, Boada-Grau J, Camacho LJ. Analyzing the evolution of technostress: A science mapping approach. Heliyon. 2021; 7(4): e06726.
- Tarafdar M, Tu Q, Ragu-Nathan BS, Ragu-Nathan TS. The impact of technostress on role stress and productivity. Journal. 2007; 24(1): 301-28.
- Abdelwahid AEE, Ata AA. Change fatigue, resilience and organizational commitment of nurses: the mediating effect of leader embowering behavior. Egyptian Journal of Nursing and Health Sciences. 2022; 3(1): 64-87.
- Mohammadian M, Amirkabiri A. A Study of the relation between empowerment, job satisfation, job stress and organizational commitment: A case study of the central office of petro pars company. Indian J. Sci. Res. 2014; 7(1): 855-69.
- Rohail R, Zaman F, Ali M, Waqas M, Mukhtar M, Parveen K. Effects of work environment and engagement on nurses organizational commitment in public hospitals lahore, Pakistan. Saudi Journal of Medical and Pharmaceutical Sciences. Saudi J. Med. Pharm. Sci. 2017; 3(7A): 748-53.
- Ahmad UNU, Amin SM, Ismail WKW. Moderating effect of technostress inhibitors on the relationship between technostress creators and organisational commitment. Sains Humanika. 2014; 67(1): 51–62.
- Dordevic B. Employee commitment in times of radical organizational changes. Economics and Organization. 2004; 2 (2): 111-7.
- McMillan K, Perron A. Nurses amidst change: The concept of change fatigue offers an alternative perspective on organizational change. Policy, Politics, & Nursing Practice. 2013; 14(1): 26-32.
- Ead H. Change fatigue in health care professionals-an issue of workload or human factors engineering. Journal of Perianesthesia Nursing. 2015; 30(6): 504-15.
- Selvi Sarıgül S. Değişim yorgunluğu ile algılanan örgüt kültürü, tükenmişlik, işten ayrılma niyeti ve örgütsel bağlılık arasındaki ilişkilerin incelenmesi: sağlık sektöründe bir uygulama, [Doktora Tezi]. Ankara: Hacettepe Üniversitesi; 2022
- Bernerth JB, Walker HJ, Harris SG. Change fatigue: Development and initial validation of a new measure. Work and Stress. 2011; 25(4): 321-37.
- Ilgaz G, Özgür H, Çuhadar C. The adaption of teknostress scale into Turkish. Abstracts of the 11 th International Balkan Education and Science Congress. Porec, Croatia. 2016.
- Ekingen E. Yıldız A. Değişim yorgunluğu ölçeği Türkçe versiyonunun geçerlilik ve güvenirlik çalışması: Sağlık çalışanları örneği. Osmangazi Tıp dergisi. 2021; 43(6): 572-81.
- Penley LE ve Gould S. Etzioni’s model of organizational involvement: a perspective for understanding commitment to organizations. Journal of Organizational Behavior, 1988; 9: 43-59.
- Ergün H, Çelik K. Örgütsel bağlılık ölçeği Türkçe uyarlaması. Pamukkale Üniversitesi Sosyal Bilimler Enstitüsü Derg. 2019; 34: 113-21.
- Robbins, S. P. and Judge, T. A. Organizational behavior. Upper saddle river, New Jersey: Pearson Education Inc. 2007.
- McVicar A. Workplace stress in nursing: A literature review. Journal of Advanced Nursing. 2003; 44(6): 633-42. 24. Ahmad UNU. Amin SM, Ismail WKW. Technostress and organisational commitment: A proposed framework. Malaysia Management Review. 2010; 45(1): 35-50.
- Ragu-Nathan TS, Tarafdar M, Ragu-Nathan BS, Tu Q. The consequences of technostress for end users in organizations: Conceptual development and empirical validation. Information Systems Research. 2008; 19(4): 417-33.
- Umar A, Sale I, Yahaya Y. Assessing the relationship between organizational commitment, stressors and technological stress in organizations. IOSR Journal of Humanities and Social Science. 2013; 17(4): 68-74.
- Califf CB, Sarker S, Sarker,S. The bright and dark sides of technostress: A mixed-methods study involving healthcare. MIS Quarterly. 2020; 44(2): 809-56.
- Schneider B, Gunnarson S. Organizational climate and culture: the psychology of the workplace. In Applying Psychology in Business (Jones J.W., Steffy B.D. & Bray D.W. eds). New York: Lexington Books. 1991.
- Lyle J. The reality of reform: teachers reflecting on curriculum reform in western Australia. [Yayımlanmamış Yüksek Lisans Tezi]. Avustralya: Edith Cowan University, 2013.
- Baumann A, Giovannetti P, O’Brien-Pallas L, Mallette C, Deber R, Blythe J, et al. Healthcare restructuring: the impact of job change. CJNL. 2001; 14(1): 14-20.
- Kapping M. Change fatigue, job satisfaction and organizational commitment among nurses. [PhD Thesis]. ABD: Walden University. 2021.
- Perel C. Examining the relationship between organizational culture and change fatigue. [Master Thesis]. ABD: Middle Tennessee State University. 2015.
- Crom S, Bertels T. Change leadership: the virtues of deviance. Leadership & Organization Development Journal. 1999; 20(3): 162-8.
Ayrıntılar
| Birincil Dil | Türkçe |
|---|---|
| Konular | Sağlık Kurumları Yönetimi |
| Bölüm | Araştırma Makaleleri |
| Yazarlar | |
| Yayımlanma Tarihi | 21 Eylül 2023 |
| Gönderilme Tarihi | 29 Ağustos 2023 |
| Yayımlandığı Sayı | Yıl 2023 Cilt: 13 Sayı: 3 |
